Microsoft takes on Tech Support Scammers


Remember that saying, ‘ignorance is bliss’? It’s fair to say that when it comes to staying safe online, it couldn’t be further from the truth. It’s really important as a technology user to stay alert and be aware of what’s going on around you at all times.
Cybercrime is becoming an increasing popular way in which people defraud and extort money out of vulnerable people. An unsolicited call comes through, claiming to be from Microsoft or Windows tech support, and offering step-by-step advice on how to fix your ‘computer problem’. Of course there is no problem, and the scammers are looking to extort money from you, install dangerous malware on your machine, or both.
Tech support scammers don’t discriminate; they will go after anyone, but not surprisingly senior citizens have been among the most vulnerable. The scams rely on a combination of aggressive sales tactics, lies and half-truths. The US Federal Trade Commission filed a legal case in Florida last month against a company that used adverts to scare people into believing their computer had a virus and then sell them allegedly worthless services.
Thousands of people fall victim to tech support scams each year but US software giant Microsoft are suing alleged scammers due to having received more than 65,000 complaints about tech support scams. It is taking legal action against several firms it accuses of misusing its name and deceptive business practices.
Despite Microsoft’s best efforts, aggressive, persistent Windows tech support scammers continue to stalk consumers and there is no sign that this type of scam shows no signs of slowing down. So if you’re landed here having been taken in by this scam, then you need to act quickly. Microsoft has issued tips to help users avoid falling for such scams;
• Ask if there is a fee or subscription for the services. If there is, hang up.

• Never give control of your computer to the third party unless you can confirm it is a legitimate representative of a computer support team at a company of which you are already a customer.

• Take the caller’s information down and immediately report it to your local authorities.

• Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.

Source:BBC NewsBBC News

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