Business Management & Office Administration

Course Brochure Pic - Business Management & Office Administration

What’s in the course package?


Microsoft Office 2013

  • Beginning Word
  • Advanced Word
  • Beginning Excel
  • Advanced Excel
  • Power User Excel
  • Beginning Outlook
  • Advanced Outlook
  • Beginning PowerPoint
  • Advanced PowerPoint
  • Project 2013
  • Beginning Access
  • SharePoint for End Users
  • SharePoint for Power Users


Microsoft Office Specialist (MOS) on: Microsoft Office 2013

  • 77-418: Word 2013
  • 77-419: SharePoint 2013
  • 77-420: Excel 2013
  • 77-422: PowerPoint 2013
  • 77-423: Outlook 2013
  • 77-424 Access 2013
  • 77-427 Excel 2013 Expert Part One
  • 77-428 Excel 2013 Expert Part Two

Administrative Support

Skills for the Administrative Assistant
Strategic Planning
Knowledge Management
Meeting Management
Business Process Management


Business Writing That Works
Advanced Writing Skills
Networking for Success
The Art of Making Meetings Work
Communication Strategies
Managing difficult conversations
Conversational Leadership
Giving Effective Feedback
Emotional Intelligence Essentials
Communication For Small Business Owners

Customer Service

Customer Service Training for Call Centre Agents
Critical Elements of Customer Service
Training: Managing Customer Service

Personal Development

Goal Setting
Building Your Self Esteem & Assertiveness Skills
Business Etiquette: Gaining That Extra Edge
Writing Reports & Proposals
Time Management: Get Organized For Peak Performance
Conflict Resolution
Balanced Score Cards
Research Skills
Critical Thinking
Business Ethics
Crisis Management
Business Management
Risk Management
Change Management
Project Management Fundamentals

Sales & Marketing

Overcoming Objections
Body Language
Social Selling for Small Businesses
Prospecting for Leads
Dynamite Sales Presentations Writing for the Web
Basic Internet Marketing
Marketing with Social Media
Creating and Managing Your Corporate Brand
Marketing & Sales
Creating a Google Adwords campaign
Building & Maintaining Trust
Marketing for Small Businesses
Budget & Managing Money
Building a Brand on Social Media
Introduction to E-Mail Marketing
Personal Brand

Business Skills

Advanced Writing Skills
Customer Service
Communications Strategies
Time Management
Strategic Planning
Writing Reports & Proposals
Sales & Marketing
Business Succession Planning
Body Language: Reading Body Language as a Sales Tool

NLP Tools for Real Life

Establishing congruency
Developing rapport
Creating outcomes
Interpreting and presenting information efficiently

Lean Process Management

Developing a High Reliability Organization
CRM: An Introduction to Customer Relationship Management
Continuous Improvement with Lean
Business Process Management
Business Succession Planning

Certified Business Analysis Professional (CBAP) Certification

Introduction to Business Analysis & Essential Competencies
Introduction to Business Analysis Planning
Planning Business Analysis Communication & Monitoring
Business Analysis Requirements Elicitation
Business Analysis Requirements Management & Communication
Enterprise Analysis
Introduction to Requirements Analysis
Verify & Validate Requirements
Solution Assessment & Validation

Project Management

Understanding Project Management
Project Management Fundamentals
Project Management Intermediate
Project Management Advanced
Risk Management
Crisis Management
Critical Thinking

PMI Associate in Project Management (CAPM)

Organizations and Project Management
The Basics of Project Management
Project Integration Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management
Project Procurement Management
Project Stakeholder Management & Professional Responsibility

PMI Project Management Professional (PMP)

Characteristics of Project Management
Project Life Cycle
Organizational Influence
Project Management Processes
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management

PMI Agile Certified Practitioner (ACP)

Application Process and Test
Agile Framework
Value-Driven Delivery
Stakeholder Engagement
Boosting Team Performance
Adaptive Planning
Problem Detection & Resolution
Continuous Improvement

PMI Risk Management Professional (RMP)

Quick PM Review & the RMP Credential
Introduction to Project Risk & Plan Risk Management
Stakeholder Management & Communication
Risk Identification
Qualitative Risk Analysis
Quantitative Risk Analysis
Risk Response Planning
Learning to Control Risks



Course Access : 6 months

Course Delivery: Online

Requirements: PC or MAC


Prospective Job Titles

Average Salary*:

* As at Feb 2017. Source: