Business Management

What’s in the course package?


Microsoft Office 2013

Beginning Word
Advanced Word
Beginning Excel
Advanced Excel
Power User Excel
Beginning Outlook
Advanced Outlook
Beginning PowerPoint
Advanced PowerPoint
Project 2013
Beginning Access
SharePoint for End Users
SharePoint for Power Users

Microsoft Office Specialist (MOS) on: Microsoft Office 2013

77-418: Word 2013
77-419: SharePoint 2013
77-420: Excel 2013
77-422: PowerPoint 2013
77-423: Outlook 2013
77-424 Access 2013
77-427 Excel 2013 Expert Part One
77-428 Excel 2013 Expert Part Two

Administrative Support

Essential Skills for Administrative Support Professionals


E-mail Essentials for Business
Telephone Essentials for Business
Business Writing Basics
Business Grammar Basics
Interpersonal Communication
Workplace Conflict
Fundamentals of Working with Difficult People
Negotiation Essentials
Emotional Intelligence Essentials
Fundamentals of Cross Cultural Communication
Getting Results without Direct Authority
Listening Essentials
Constructive Feedback and Criticism
Anger Management Essentials
Basic Presentation Skills
Communicating Effectively with the ‘C’ Level
Communicate with Diplomacy and Tact
Professional Networking Essentials
Public speaking strategies
Running Effective Business Meetings

Customer Service

Customer Service Fundamentals
Customer Focus
Customer Advocacy

Foundation Skills

Basics of Business Math

Personal Development Curriculum

Telecommuting and the Remote Employee
Generating Creative & Innovative Ideas
Diversity on the Job
Optimising Your Work/Life Balance
Managing Your Career
Effective Time Management
Problem Solving and Decision-Making Strategies
Dealing with Organisational Change
Critical Thinking Essentials
Building and Maintaining Trust
Business Ethics
Peer Relationships
Interviewing Strategies for the Interviewee
Campus to Corporate
Perseverance and Resilience
Professionalism and Business Etiquette
Performance under Pressure
Writing Under Pressure
Personal Productivity Improvement


ASQ (Six Sigma and CMQ/OE)

Six Sigma Green Belt Certification (SSGB)
Six Sigma Black Belt Certification (SSBB)
Manager of Quality/Organisational Excellence (CMQ/OE)Certification

Business Analysis

Certified Business Analysis Professional (CBAP) – BABOK Guide V

Leadership Curriculum

Leadership Essentials
Employee Engagement
Creating a Positive Work Environment
Developing a Culture of Learning
Effective Succession Planning
Making Cross-Functional Teams Work
Setting and Managing Organisational Priorities
The Voice of Leadership


The Fundamentals of Business Crises Management
Managing Organizational Change
Business Coaching Essentials
Management Essentials
First Time Manager Essentials
Performance Appraisal Essentials
Talent Management Essentials
Essentials of Managing Technical Professionals
Workforce Generations
Managing Experts
Advanced Management Skills
Strategies for Successful Employee On-boarding
Managing During Difficult Times
Dismissing an Employee
Delegation Essentials
Business Execution
Essential Mentoring Techniques
Thinking Like a CFO
Essentials of Facilitating
Effectively Managing Top Performers
Managing Problem Performance
Difficult Conversations
Performance Management


Marketing Essentials
Competitive Marketing Strategies
Strategic Brand Management

Moving From an Operational Manager to a Strategic Thinker

Leading Outside the Organisation
Effective Critical Analysis of Business Reports
External Consultants Can Help
Returning to Core Competencies
Competitive Awareness and Strategy
Leadership Advantage Series

Developing a Business Execution Culture
Managing Performance
Problem Solving and Decision Making
Leading Change
Ethics, Integrity, and Trust
Giving and Receiving Feedback
Leader as Motivator
Managing Conflict
Leading Innovation
Strategic Thinking
Finance for non-Financial Managers
Developing People
The Emotionally Intelligent Leader
Managing Diversity Influence and Persuasion Delegation
Setting and Managing Priorities
Customer Focus
Attracting and Retaining Talent
Competitive Awareness and Strategy
Building and Leading Teams
Critical Thinking
Perseverance and Flexibility
Goal Setting
Hiring New Employees
New Manager Transitions
Leading Effective Meetings
Communicating Bad News
Creative Thinking
Work/Life Balance
Career Development
Dismissing an Employee
Managing Upward Relationships
Leading Organisational Vision
Project Management Essentials

Program/Portfolio Management

Program Management (PMI Second Edition-aligned)

Project Management

Project Management for Non-Project Managers

Sales Advantage Series

Conducting Effective Discovery Meetings
Organising Your Sales Approach
Creating Powerful Proposals And Presentations
Understanding Your Company’s Value
Handling Objections, Resistance, and Questions
Acquiring and Using Customer Knowledge
Gaining Access To Customer Contacts
Generating Interest In Solutions
Negotiating and Closing
Implementing Solutions
Pipeline Management
Business Acumen
Building Trust with Customers
Selling Competitively
Dealing with Bad News and Lost Sales
Building Effective Business Cases
Successful Cold Calling


Territorial Account Sales Skills
Field Sales Skills
Sales Management
Strategic Account Sales Skills
Sales Foundations
Sales Negotiations
Solution Selling
Essential Selling Skills

Strategic Planning

The Fundamentals of Globalisation
Business Law Essentials
IT Strategy Essentials
Developing Strategic Thinking Acumen


Course Access Period: 3 months

Course Delivery: Online

Requirements: PC or MAC

Prospective Job Titles:

Office Administrator (with MOS)
Business Administrator
Business Manager
Average Salary*:

MOS: £35k p.a.
Six Sigma Green Belt: £45k p.a.
CAPM: £35,500k p.a.
* As at June 2014. Source:

Click here for a course brochure – Business Management & Office Administration