FAQ

How do the online tutors work?

Our online tutors are real people, not automated response systems that can only give limited answers.  They are available 24/7 throughout the year, except public holidays.  The tutors are able to assist you with everything from questions about programming and web development to business management and human resources.

The online tutorial feature works the same way as Instant Messenger.  When this is activated, a small dialogue box appears in the corner of your screen.  At the beginning you will be introduced to your tutor in the form of a message in the box.  He or she will then ask if you need help with anything.  You simply respond by typing your message.  By having the online tutor present, you are never alone, there is always someone there to assist you.

*Online tutorial is not available with the TT series courses.  You can see which courses are marked as TT series if you click on ‘All Courses’ in the course list.

What are Interactive and Total Training courses?

We have two types of courses: Interactive and Total Training.  Each course is marked on the website to indicate whether it is from the Interactive or Total Training series.

Interactive incorporates text, diagrams and audio into the lesson.  As a learner, you are required at times to interact with the lesson.  This is done by answering multiple choice questions, moving objects around on the screen, and even typing programming code (if you’re doing a programming course).  At the end of a lesson, you’ll be graded based on the answers you’ve given, plus on any tasks you’ve completed.  You can track your scores throughout the whole time by using the on-screen tools.  Once you’ve completed the course, you can print out a certificate of completion.  This is for your personal records only and is not the same official certification you’ll get after sitting your final exams if your course leads to a certification.

The Total Training series courses work a little differently.  They are based purely on video lectures.  You simply sit back and watch the tutor speak, draw diagrams, work with equipment, and carry out various other tasks.  You can either watch all of this and take notes or copy what the tutor is doing at the time of the lesson and put this into practice, such as editing a photograph or designing a creature if you’re doing an animation course.  These courses are all pre-recorded, meaning you can rewind, pause, or jump to another lesson.  The Total Training courses also contain project files which give you tasks to do after the lessons.

Can anyone do these courses?

Most of the courses don’t require you to have any experience or knowledge in a particular field.  The more advanced courses, such as Software and Database Development do however.  Each course lists the prerequisites on their Summary Page.  If you’re uncertain about this, please feel free to call us.

Who are the courses aimed at?

Pretty much anyone that’s ever aspired to make that career leap!  Our courses also cater for professionals already working in similar industries, but wanting to upgrade their skills.

How soon can I start a course?

Once you’ve decided you want to do a course, it’s as simple as picking up the phone and booking it.  If the order is placed before 5pm on a working day, we can normally have it to you within 1 hour or less.  Some courses may take a little longer to set up though.  If this is the case, we’ll let you know how soon we can get you started on the course.

Can I can cancel my course if I don’t like it or for any other reason?

Yes.  Once you have purchased your course, you have seven working days in which to cancel your order.  You must however write to us by post or email.  We CANNOT cancel your order without written notification.  This proves the date you requested your cancellation and that it was within the cancellation period.  Further information on the cancellation procedure can be found in our Terms & Conditions.

What do I need to do the course?

Aside from determination to change your career or upgrade your skills, a PC that can connect to the internet (preferably with broadband).  Most of the courses are designed for PC, but can be run on a MAC with certain plugins.  We can advise you on this.  It’s also important you’ve got Internet Explorer installed on your PC as most of the courses work well with this browser.  If your course requires you to download other devices or drivers, you’ll be prompted to do this at the beginning.  It’s quite straightforward.  We’re always here to help in case you get stuck.

Do I need to sit any exams at the end of my course?

Most of the courses are skills based, meaning there are no exams.  Some of the more technical courses, like Microsoft and Cisco, do require you to sit exams if you want to get qualified.  We can advise you on exam costs and where your nearest testing centre is.

Am I ready for this?

As you’ve probably guessed, the best person to answer that question will be ‘you’.  You’ll know when it’s time to make that all important decision.  It’s never too late to learn something new.    Choose something that you feel passionate about.  As the ancient Chinese philospher, Confucius once said: “Choose a job you love doing, and you’ll never work a day in your life.”