Office Administration

Office Administrator 5

What’s in the course package?

 

Microsoft Office 2013

  • Beginning Word
  • Advanced Word
  • Beginning Excel
  • Advanced Excel
  • Power User Excel
  • Beginning Outlook
  • Advanced Outlook
  • Beginning PowerPoint
  • Advanced PowerPoint
  • Project 2013
  • Beginning Access
  • SharePoint for End Users
  • SharePoint for Power Users

 

Microsoft Office Specialist (MOS) on: Microsoft Office 2013

  • 77-418: Word 2013
  • 77-419: SharePoint 2013
  • 77-420: Excel 2013
  • 77-422: PowerPoint 2013
  • 77-423: Outlook 2013
  • 77-424 Access 2013
  • 77-427 Excel 2013 Expert Part One
  • 77-428 Excel 2013 Expert Part Two

 

Administrative Support

  • Skills for the Administrative Assistant
  • Strategic Planning
  • Knowledge Management
  • Meeting Management
  • Business Process Management

 

Communication

  • Business Writing That Works
  • Advanced Writing Skills
  • Networking for Success
  • The Art of Making Meetings Work
  • Communication Strategies
  • Managing difficult conversations
  • Conversational Leadership
  • Giving Effective Feedback
  • Emotional Intelligence Essentials
  • Communication For Small Business Owners

 

Customer Service

  • Customer Service Training for Call Centre Agents
  • Critical Elements of Customer Service
  • Training: Managing Customer Service

 

OFFICE ADMINISTRATION +

If you enrol onto Office Administration + you will also receive the following modules:

  • Goal Setting
  • Building Your Self Esteem & Assertiveness Skills
  • Self-Leadership
  • Supervision
  • Business Etiquette: Gaining That Extra Edge
  • Writing Reports & Proposals
  • Time Management: Get Organized For Peak Performance
  • Conflict Resolution
  • Balanced Score Cards
  • Research Skills
  • Critical Thinking
  • Business Ethics
  • Crisis Management
  • Business Management
  • Risk Management
  • Change Management
  • Project Management Fundamentals

 

Course Access Period: 3 months

Course Delivery: Online

Requirements: PC or MAC

Prospective Job Titles:

Average Salary*:

* As at Feb 2017. Source: ITjobswatch.com