Human Resources (HR) is a common yet vital role in many businesses today. We recognise this area as vital in the everyday running of both the public and private sector. The field of HR has steadily evolved in the last few decades with the introduction of new technologies resulting in the expansion of an HRs job role. The need for people working in this sector to understand and utilise these technologies is now a standard requirement.

Basic skills such as creating spreadsheets, managing databases and word processing are all standard in the day-to-day job skills required by HR specialists. Communication skills are also extremely important as dealing with customers and clients is commonplace. These areas are covered in this course.

Soft skills such as time management, business communication, customer service and management skills are all included in the curriculum. These skills will also prove beneficial in a variety of other fields including finance, education, health and telecommunications. There is also the scope to enter into management roles once you’ve gained sufficient experience.  Browse through the syllabus to read more about each more module and what you’ll be learning.

This is an online Interactive Series course package.  Read our FAQs for more details.

Microsoft Office 2010

Microsoft Office is one of the most widely used office tools across businesses, making this course very significant for anyone wishing to move into HR or just upgrade their MS Office skills.

Microsoft Office 2010 improves on Office 2007 to make your working day even more efficient and effective. New image-editing tools help you design documents that stand out from the crowd. New social networking tools help you connect with colleagues. You can post documents to the Internet, and then view or edit those documents through a Web browser or mobile phone. You can embed and edit videos within slide presentations, and turn slide presentations into videos themselves. You can track trends in spreadsheet data with new filtering and visualisation tools.  This course covers training in:

• Common Features
• Word
• Excel
• PowerPoint
• Outlook
• Access
• SharePoint

Time: 21hrs

Microsoft Word 2010 MOS 77-881

This course is for anyone preparing for the MOS (Microsoft Office Specialist) 77-881 exam.  By passing this exam, you will gain a certification proving to employers that you have a sound knowledge of Microsoft Word.  Areas covered:

Microsoft Excel 2010 MOS 77-882

This course is for anyone preparing for the MOS (Microsoft Office Specialist) 77-882 exam. By passing this exam, you will gain a certification proving to employers that you have a sound knowledge of Microsoft Excel. Areas covered:

Customer Service

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department and useful tools for providing excellent customer service.  This course covers:

• Defining Service
• Communicating
• Fixing Problems
• Building a Department
• Tools of the Trade

Time: 23hrs

Customer Service (Videos)

Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.  This course covers:

• Building Customer Loyalty
• Delighting Your Customers
• Building Web Relationships (Interview)
• Creating Customer Value
• Crown Your Customers (Interview)
• Customer Convenience is Key to E-Commerce (Interview)
• Customer Service Strategy
• Dealing with Customer Complaints
• Exceeding Customer Expectations
• Getting to Know Your Customers
• Getting Your Customer Experience Right (Interview)
• Implementing Effective Service Standards
• Keeping Loyal Customers
• Measuring Customer Service
• Profits, Not Promises (Interview)
• Understanding Customer Service
• Working Wounded: Building Relationships with Your Customers
• Working Wounded: Good News About Customer Complaints

Time: 2hrs, 9mins

Instructional Design

This series will teach the learner the basics of the instructional design process. Learners will discover how to identify the need for instruction and analyze the content to be taught. Best practices for designing, planning, implementing, and evaluating instruction will help prepare the learner to create instructional programs.  This course covers:

• Process, Needs, and Roles
• Analysis and Objectives
• Design Concepts
• Planning and Implementation
• Evaluation

Time: 17hrs

Managing Change

Change is an undeniable aspect of today’s business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the old way of doing things and new work practices. This series shows managers the three major elements of leadership in times of significant change — the need to refocus yourself, to lead the team, and to work effectively with individual team members.  The chapters in this course inlclude:

• Refocusing Yourself
• Leading the Team
• Working with Individuals

Time: 5hrs

Problem Solving Through Productive Thinking

One of the greatest abilities of leaders – whether in management positions or on the front line – is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.  The course chapters include:

• The Concept of Productive Thinking
• Productive Thinking in Principle
• The Productive Thinking Model
• Productive Thinking in Practice

Time: 7hrs

Self-Management (Videos)

Successful organizations are made up of individuals who are continually focused on developing the right skills for their job. Our self-management programs will help you develop the skills you need now and for your future.  The chapters in this course cover:

• Becoming More Assertive
• Business Protocol
• Creative Time Management for the New Millennium
• Dealing with Non-Stop Change
• Goal Setting and Action Planning
• Leap of Faith
• Self-Motivation Through Self-Talk
• Self-Talk First Aid Kit
• The Dynamics of Self-Talk (Interview)
• The Influence Edge and Change
• The Influence Edge Model
• Dealing with a Messy Desk
• Getting More Work Done
• Office Politics
• Performance Appraisals

Time: 3.5hrs

Time Management Fundamentals

This series describes specific time-management strategies that learners can apply to make their work time more efficient and productive.  This course covers:

• Evaluating and Improving Time Management
• Organising Tasks and Creating Uninterrupted Time
• Managing Meetings
• Managing Workload
• Managing Time with Co-Workers

Time: 11hrs

Workplace Environment (Videos)

The workplace continues to change and evolve into a complex and often ambiguous environment. Issues such as harassment, discrimination and violence have become significant problems within this landscape. Our workplace environment programs explore the causes and consequences of these issues and specific preventive actions you can take to handle potential problem situations.  The chapters in this course cover:

• Diversity Effectiveness – An Overview
• E-Mail and Internet Privacy at Work
• Ethical Decision Making
• Ethics in the Workplace – Choose Wisely!
• Moving Toward Diversity Effectiveness
• Preventing Sexual Harassment
• Preventing Sexual Harassment (Presentation Style)
• Preventing Violence in the Workplace
• Preventing Violence in the Workplace (Presentation Style)
• Workplace Violence: Ingredients for Disaster
• Working Wounded: Overcoming Your Own Bias

Time: 2hrs, 9mins

Prospective Job Titles: Human Resourcer, Administrator, PA, Secretary
Estimated first Year Salary: £16k – £20k
Previous Experience Required: None
Where do I do my exams? Contact us to find this out.