This is a great package for anyone looking to start a career in IT. This can lead onto other exciting fields in so many different industries. It is designed specifically for people with an average user knowledge of computing.
We start this program with the bare basics. You’ll learn how to dismantle a PC, replace parts and understand what certain components look like and how they function. From here we progress to the more advanced aspects of IT support such as learning how to build and maintain computer networks – which allows computers to communicate with one another. This will include learning about servers and how they affect networks, particularly security issues and how to deal with them. The last few modules help to refine your skills and prepare you to deal with people or businesses that have technical issues through the soft skills modules such as customer service.
Browse through the syllabus to read more about each more module and what you’ll be learning.
This is an online Interactive Series course package. Read our FAQs for more details.
CompTIA A+ Essentials (220-701)
This is the first of two exams required towards earning the CompTIA A+ certification. The syllabus covers:
- Personal Computer System Components
- Storage Devices, Power Supplies, and Adapters
- Display Devices
- Laptops and Portable Devices
- Printer Installation and Configuration
- Operating System Features and Interfaces
- Operating Systems Installation and Configuration
- Troubleshooting Theory and Preventive Maintenance
- Troubleshooting Operating Systems, Hardware, Printers, and Laptops
- Networking
- Network Security Fundamentals
- Operational Procedures
- Practice Exam 1
- Practice Exam 2
- Practice Exam 3
Time: 32hrs
CompTA A+ Practical Application (220-702)
The second of two exams required towards earning CompTIA A+ certification. The syllabus covers:
- Hardware Installation, Maintenance, and Troubleshooting
- Laptop Installation, Configuration, and Troubleshooting
- Printer Problem Resolution
- Operating System Structures and Commands
- Operating System Utilities and Troubleshooting
- Network Installation and Troubleshooting
- System Security
- Practice Exam 1
- Practice Exam 2
- Practice Exam 3
Time: 19hrs
Customer Service
This module is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution, all of which are applicable in the technical support industry. This course covers:
- Defining Service
- Communicating
- Fixing Problems
- Building a Department
- Tools of the Trade
Time: 23hrs
Prospective Job Titles: Technical Support Advisor, Helpdesk Support Technician, IT Support Technician, 1st Line Support Engineer
Estimated first Year Salary: £18k – £25k
Previous Experience Required: None
Where do I do my exams? Contact us to find this out.
