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Business Management

    This is a great course for anyone looking to make the leap into business management or existing business managers wishing to brush up on their skills. The course is grouped into two categories, ‘core skills’ and ‘soft skills’.

    Core skills mainly cover software applications a business manager will most likely encounter in their day-to-day activities. These include Excel spreadsheets, PowerPoint presentation, SharePoint (for the distribution of information across your team and throughout the company) and Visio – which is used in the presentation of business modelling. The core skills also include Six Sigma, which is a quality management process utilises statistical analysis and is used by such companies as Motorola, GE (General Electric), Xerox, and Samsung.

    The soft skills are based more around developing your personal skills such as negotiating ability, relationship building (which is important to your staff and clients), written and oral communication, leadership skills, business ethics, and presentation skills. There are also two bonus modules which focus on doing business in two of the fastest growing economies in the world: China and India. These modules will give you a better insight into these market economies which will help to guide your decision as a business manager into ultimately investing in these markets.

    Browse through the syllabus to read more about each more module and what you’ll be learning.

    This is an online Interactive Series course package.  Read our FAQs for more details.

    Basics of Business Math

    This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business applications.  The course chapters cover:

    • Fractions
    • Decimals
    • Calculator
    • Equations
    • Percentages
    • Reports

    Time: 16hrs

    Building Relationships

    How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.  The course chapters cover:

    • Socialising at Work
    • Understanding Behavioural Intentions
    • Choosing Your Approach

    Time: 5hrs

    Business Ethics

    The Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behaviour in the rushed, output-driven business environment.  The course chapters cover:

    • What You Don’t Know Can Hurt You
    • Everyday Ethical Dilemmas
    • Ethical Dilemmas and the Law
    • Organisational Values

    Time: 5hrs, 3mins

    Coaching (Videos)

    A successful leader encourages and guides employee development. Our coaching programs will teach you to become a mentor to your employees, helping them to make career decisions, acquire new skills and enhance professional performance.   The course chapters cover:

    • Performance Coaching: Career Coaching
    • Performance Coaching: Collaborating
    • Performance Coaching: Mentoring
    • Performance Coaching: Training

    Time: 1hr, 2mins

    Communication (Videos)

    Effective communication sets the foundation for individual and organizational success. When you master effective communication skills, you gain a great deal of power – the power to get things done. Our communication programs focus on building the key skills you need to communicate successfully.  The course chapters cover:

    • Curing Common Meeting Ailments (Interview)
    • Effective Business Writing
    • High Performance Communication
    • Keeping Meeting Participants Awake (Interview)
    • The People Styles Model
    • People Styles at Work
    • Resolving Conflict
    • Telephone Etiquette
    • The Influence Edge and E-Mail
    • Understanding Negotiation
    • Effective Business Presentations
    • Giving an Apology at Work
    • Leading a Successful Meeting
    • Making Group Decisions
    • Working Through Conflict

    Time: 2hrs, 9mins

    Communicating with Power

    Most people’s jobs include working with a lot of people who are co-workers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.  The course chapters cover:

    • Elements of Powerful Communication
    • Persuasive Appeals
    • Modes of Persuasion
    • Active Listening
    • Resolving Conflict
    • Negotiation

    Time: 9hrs

    Communicating in the World of Social Media

    This course is for anyone who wants to deepen their understanding of social media and discover ways to use social media to communicate, promote, and support business activities. Every day social media assumes a more prominent role as a preferred channel of communication. The more you know about social media platforms and how to use them effectively, the more you will benefit. This social media series provides a strong foundation for understanding and using social media in the workplace.  The course chapters cover:

    • Understanding Social Media
    • Types of Social Media
    • Social Media in the Workplace
    • Social Media Marketing and Support

    Time: 6hrs

    Doing Business in China

    In everyday business, it’s more and more common to meet, hold conference calls, and travel overseas. When you’re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In… courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts.

    Time: 3hrs

    Doing Business in India

    In everyday business, it’s more and more common to meet, hold conference calls, and travel overseas. When you’re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In… courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and dining. Each lesson includes a video overview to quickly present the most important facts.

    Time: 4hrs

    Global Business (Videos)

    It is dangerous to assume that business and communication practices do not vary across cultures. Our global business programs will familiarize you with cultural differences in business styles and prepare you to communicate effectively on a global level.   The course chapters cover:

    • Communicating Across Cultures
    • Global Work
    • Global Work in China (Interview)
    • Presenting Globally
    • The Influence Edge in Cross-Cultural Situations

    Time: 1hr, 2mins

    E-Mailing Your Way to the Top

    E-mail has become so prevalent in the workplace that we seldom think about it, and yet it is the medium co-workers see you through most often. How can your e-mails speak for you clearly, effectively, and potently? This series will walk you through building e-mail subject lines and messages that are effective and respect office etiquette. You’ll also learn about e-mail safety by avoiding threats like viruses and phishing, and how to think about email confidentiality and legal security.  The course chapters cover:

    • Managing Your Inbox
    • Writing Effective E-Mails
    • The Legal Face of E-Mail
    • Becoming an Organisational Leader

    Time: 8hrs

    Effective Business Communication

    This series teaches the writing skills learners will need to effectively communicate in a business setting. They’ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.  The course chapters cover:

    • The Planning Worksheet
    • Writing Skills
    • Patterns of Development
    • Letters
    • Memos, E-Mail and Other Communications
    • Reports
    • Documentation

    Time: 11hrs

    Effective Presentations

    Public speaking is a frightening task to many people, but it’s also a crucial tool in career success. This series offers tips to help you prepare and deliver more powerful presentations.  The course chapters cover:

    • Preparing for a Presentation
    • Developing an Effective Message
    • Improving Delivery Skills
    • Using PowerPoint and Other Visuals

    Time: 10hrs

    Fundamentals of Business Management

    The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers.  The course chapters cover:

    • Management in Perspective
    • Functions of Front-Line Management
    • Managerial Finance and Accounting

    Time: 10hrs

    Innovation in the Workplace

    Creativity can do more than just spark the next Big Idea for your organisation. It’s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organisation’s bottom line.   The course chapters cover:

    • Defining Innovation and Determining Your Point of View
    • Identifying the Enemies of Ideas and Innovation
    • Asking Questions
    • Harnessing Energy
    • Creating Ideas
    • Measuring Success

    Time: 7hrs

    Investing Fundamentals

    This series covers basic investing information and strategies. Fundamental topics covered include planning your financial goals, budgeting, managing diversification and risk, and options for retirement savings. Organisation of finances is covered in detail, including analysing net worth, putting aside emergency funds, and proper record keeping. An in-depth examination of investment options, including stocks, bonds, and mutual funds, is provided. The series concludes with a thorough discussion of planning for the future with solid investment strategies, retirement planning, and insurance coverage.   The course chapters cover:

    • The Basics
    • Organising
    • Stocks
    • Bonds
    • Mutual Funds
    • Planning

    Time: 22hrs

    Leadership (Videos)

    When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our program will help you enhance your leadership ability to create an environment of trust, credibility and integrity.  The course chapters cover:

    • Creating and Communicating Vision
    • Creating Organisations with Many Leaders (Interview)
    • Digital Markets (Interview)
    • E-Business Strategies (Interview)
    • Leadership in Freaked Out Times (Interview)
    • Leading into the Future (Interview)
    • Leading Organisational Transition
    • Show, Don’t Tell
    • Strategic Planning: Strategic Alignment
    • Strategic Planning: Implement Initiatives
    • Strategic Planning: Establish Processes
    • Supporting Innovation (Interview)
    • Surfer Rules (Interview)
    • The E-Marketplace (Interview)
    • The Power of B-Webs (Interview)
    • Leadership Challenge: Challenge the Process
    • The Leadership Challenge: Enable Others to Act
    • The Leadership Challenge: Encourage the Heart
    • The Leadership Challenge: Inspire a Shared Vision
    • The Leadership Challenge: Model the Way
    • Attitude
    • Leadership
    • Perspective
    • Transform, Don’t Conform (Interview)
    • Value Matters (Interview)

    Time: 6hrs, 1min

    Leading Teams (Videos)

    Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results.  The course chapters cover:

    • Creating Successful Teams (Interview)
    • Developing Successful Teams
    • Successful Geo-Dispersed Teams (Interview)
    • Team Learning (Interview)
    • The Influence Edge and Your Team
    • Virtual Teams
    • Working Wounded: Teams at Work

    Time: 1hr, 4mins

    Management Skills Introduction

    The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.  The course chapters cover:

    • Ready! Set! Manage!
    • Motivating
    • Planning
    • Communication
    • Getting Input
    • Dealing with Challenging People and Times
    • Building Success

    Time: 7hrs

    Managing Change

    Change is an undeniable aspect of today’s business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the old way of doing things and new work practices. This series shows managers the three major elements of leadership in times of significant change — the need to refocus yourself, to lead the team, and to work effectively with individual team members.  The course chapters cover:

    • Refocusing Yourself
    • Leading the Team
    • Working with Individuals

    Time: 5hrs

    Project Management from a People Perspective

    This series goes beyond the basic mechanics of project management and focuses on the people side of getting projects accomplished. It helps you develop a deeper understanding of interpersonal dynamics that can make you more effective in leading a project team. Look to this series for topics such as building a team, leading a team, influencing team members across departments, communicating, documenting, and balancing multiple projects.  The course chapters cover:

    • Working Across Departments
    • Building and Leading a Team
    • Managing Project Stakeholders
    • Communicating Effectively
    • Key Documentation
    • Balancing Multiple Projects

    Time: 12hrs

    Time Management Fundamentals

    This series describes specific time-management strategies that learners can apply to make their work time more efficient and productive.  The course chapters cover:

    • Evaluating and Improving Time Management
    • Organising Tasks and Creating Uninterrupted Time
    • Managing Meetings
    • Managing Workload
    • Managing Time with Co-Workers

    Time: 11hrs

    Time Management for Maximum Productivity

    It always seems like we could use an extra two hours (or more!) in the day. How can we manage our time and be truly productive in the office, and in life? This series will introduce you to the most important rules of time management, including not just how to get more done, but how to choose the things you do to give your day the biggest impact possible.  The course chapters cover:

    • Taming Time
    • Prioritising and Procrastinating
    • Establishing Goals
    • Managing Time Together
    • Controlling Time Leaks

    Time: 6hrs

    Six Sigma

    Six Sigma is a strategy and methodology for improving the performance of an organization, focused on fact- and data-based decision making. This course explains the basic principles of the Six Sigma process and the steps for successfully deploying it in an organisation.  The course chapters include:

    • Six Sigma Fundamentals
    • Six Sigma Deployment Roadmap
    • Lasting Six Sigma

    Time: 54mins

    Prospective Job Titles: Business Manager, Account Manager, Project Manager
    Salary Expectations: £25- £100k+ (variable depending on previous job experience, employer, and job role)
    Previous Experience Required: None
    Where do I do my exams? There are no exams on this course