This course is designed for people already working in the technical support field, preferably with at least two years experience. The obvious benefit to undertaking this course is an ability to command a higher salary due to a wider range of technical skills gained. In addition to this, there is also greater scope to move up the career ladder progressing to manager, technical director, or even move horizontally into the corporate sector such as a consultant, with your advanced technical background.

The topics covered within the course are areas you should already be familiar with, such as networking, security issues, and server technology. The objective of this course is to expand your existing knowledge allowing you to understand and take on more advanced tasks.

Although the course is aimed at people with prior working experience in the field, anyone can attempt it if they have already studied in this area and wish to expand on their current knowledge.

With the exception of ‘Client/Server Technology for Managers’, every module in the curriculum is assessable, meaning you can expect to gain a certification for each module once you have passed its respective exam (contact us for more information on the exam process). Gaining certification will greatly increase your prospects of climbing the career ladder. Click on the course syllabus to read more about the course content.

This is an online Interactive Series course package.  Read our FAQs for more details.

CompTIA Network+ (N10-004)

This module will prepare you for the CompTIA Network+ N10-004 certification exam. CompTIA Network+ certification ensures that a technician is proficient in configuring, installing, maintaining, troubleshooting, and managing basic network infrastructure.  This course covers:

• Networks and the OSI Specifications
• Cable, Wiring, and Ethernet Specifications
• Networking Devices and the Internet Protocol
• IP Addressing, Sub-netting, and NAT
• IP Routing and Routing Protocols
• VLANS, and Wireless Technologies
• Access Control and Network Threats
• Physical Security and Wide Area Networks
• Command-Line, Software, and Hardware Tools
• Network Troubleshooting and Management
• Practice Exam 1
• Practice Exam 2
• Practice Exam 3

Time: 31hrs

CompTIA Server+ (SK0-003)

COMING SOON.

Client/Server Technology for Managers

This module is an executive briefing on client/server technology. It provides a conceptual framework to help make decisions about client/server computing and is an ideal skill set for anyone looking to move onto advanced tech support.

Time: 7hrs

ITIL Version 3 Foundation Certificate EX0-101

The Information Technology Infrastructure Library (ITIL) is a standard for IT services best practices that is widely adopted across the globe and is perfect for anyone looking to move into advanced support and IT management. This study guide series will cover all of the knowledge needed for the exam for the ITIL Foundation Certificate, which demonstrates your knowledge and mastery of the ITIL system. Practice exams are also included, which will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instructional feedback on each question to thoroughly cover every subject you’ll need to master. This course covers:

• Service Management
• Service Lifecycle
• Generic Concepts
• Key Principles and Models
• Selected Processes
• Selected Functions
• Selected Roles
• Technology and Architecture
• ITIL Qualification Scheme
• Practice Exam 1
• Practice Exam 2
• Practice Exam 3
• Practice Exam 4

Time: 13hrs

Prospective Job Titles: 3rd Line Support Engineer, Field Engineer, Technical Consultant, IT Manager, Technical Director
Estimated Salary: £25k + depending on previous experience
Previous Experience Required: At least 18 months in a support role
Where do I do my exams? Contact us to find this out.